Child Benefit Helpline

child benefit helplineEstablished in 1946, under the, ‘Family Allowance Act’ (1945), Child Benefit was originally known as ‘Family Allowance’ and amounted to £0.25 per week, per child – excluding the eldest child. The, ‘Family Allowance Act and National Insurance Act’ of 1952 and 1956 led to benefit amounts increasing and by 1979 the award per child was raised to £4 per week. In 1977 ‘Family Allowance’ became known as the ‘Child Benefit’ we refer to today.

Of course payment amounts and criteria have continued to change along with the times, with around 80% of children now also eligible for the means-tested, ‘Child Tax Credit’.

Understandably everyone’s family and employment situation is unique, therefore it is reassuring to know that the Child Benefit helpline is in place to address your individual circumstances.

To discuss your requirements please don’t hesitate to call – lines are open from 8am until 8pm on a Monday to Friday and from 8am until 4pm on a Saturday.

Alternatively, you will discover a wealth of information at –  accessible 24-hours a day, 7-days a week.

Calling to enquire about Child Benefit eligibility

Eligibility for Child Benefit is criteria-specific – for your convenience we have compiled a list of typical requirements:

  • The household income should ideally be below £50,000 per annum
  • Child Benefit is usually granted to those responsible for a child (children) under the age of 16 years old
  • Youngsters over 16 or under 20 years old and in education or training that is approved by the Child Benefit Office (e.g. A-level, NVQ up to Level 3 or Scottish Highers) could also qualify for the benefit

If you are still uncertain as to whether you qualify for Child Benefit or you simply want more information please call the contact number provided.

The Child Benefit Helpline – for direct claims advice

Making a Child Benefit may seem like a daunting prospect but rest assured, one call to our dedicated helpline will connect you with a knowledgeable member of the benefits’ team.

Are you aware that making a new claim can take up to 12 weeks? But don’t worry as pay can be backdated by up to 3 months.

To make an initial claim you will need to complete a CH2 form, which is available from your local Child Benefit Office or it can be easily downloaded online via If you’d prefer to talk through the process step-by-step please call the designated telephone number provided – line are open from 8am until 8pm on a Monday to Friday and from 8am until 4pm on a Saturday.

Contacting the Child Benefit team by post

Should you need to contact the main Child Benefit Department, the address is:

Child Benefit Office (GB)


Newcastle upon Tyne

NE88 1ZD

For details of your local benefits office, please call the Child Benefit helpine – your call will be directed to an advisor who will gladly assist.